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Thread: Autodesk Support for BIM 360?

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    Forum Addict tzframpton's Avatar
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    Question Autodesk Support for BIM 360?

    I've submitted a ticket and even sent follow up emails to Autodesk support for a really big issue I have with BIM 360 but cannot seem to get anybody to email or call me back. There is no known support number that I could find that is BIM 360 specific. Anybody know how to get a hold of them? My client is very frustrated at the moment because of a project of theirs that I hosted had to be upgraded from 2016 to 2018 and *poof* the models disappeared once the upgrade was complete. Need help!

    -Tannar

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    The Moderator with No Imagination MPwuzhere's Avatar
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    Call an agent: 1-866-681-4359

    But then again this comes up when clicking Chat:

    "We are currently experiencing a system outage of our case management system. We are sorry for this inconvenience, and we appreciate your patience. Please contact us through chat while we work to resolve the problem: http://knowledge.autodesk.com/contactus or visit us on the Autodesk Community: http://forums.autodesk.com/"

    The irony...

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    Forum Addict tzframpton's Avatar
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    Thanks for the help MP.

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    Forum Co-Founder Alfredo Medina's Avatar
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    Quote Originally Posted by tzframpton View Post
    Need help!
    One day when I needed help on BIM 360 topics, I clicked on the "?" button, then clicked on Contact Support, and in a few minutes I got an email, with an invitation to meet online sharing the screen using "Logme In", and in a few minutes my problem was solved.

    Click image for larger version. 

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    Last edited by Alfredo Medina; October 19th, 2019 at 08:10 PM.

  5.    #5
    Forum Addict tzframpton's Avatar
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    Really good to know, thanks Alfredo!

    -TZ

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