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Thread: Bluebeam 2018 is a ****show

  1. #11
    Forum Co-Founder iru69's Avatar
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    Quote Originally Posted by cellophane View Post
    Have you ever submitted any of this as bug reports? In my experience their support / bug report intake has always been great. They also have a fairly extensive beta program.

    https://www.bluebeam.com/beta
    My experience is that sort of thing is good for those really weird/unique situational bugs that can go undiscovered until the right situation comes along. 2018 is waaaaayy beyond that... the situation here is open the program, actually USE it for a few days, and you will come across tons of issues.

    The major problem with software like this, and Revit actually has the same developer problem - it's that the developers don't actually use their own software in the same capacity as their customers. Because if they did, they would have never released 2018 in the shape it was in.

    2017 had it's own mess of problems, but it wasn't this bad.

    Regarding the UI, previous versions sucked and the new version sucks. At least with the previous version, you could easily distinguish between tool icons... but 2018 is just an industry fashion trend of UI obfuscation where the developers try to make software as difficult to use as possible. UI design has been going the wrong direction for a number of years now.

    Not specific to 2018, but my biggest "feature" beef with Revu is the inability to have two (or more) studio session documents open simultaneously with full application tool bars for both (you can do it in non-studio sessions, but it's not easy that way either). The way Revu does multiple windows with just a document window for the second doc makes you jump back and forth is completely INSANELY STUPID. It makes working between two document windows a freaking nightmare. The developers have their heads so far up their own asses on this that I just write them off as imbeciles. (and yes, this I did mention as a feedback request with Bluebeam, and while the guy was nice enough, he was oblivious).
    Last edited by iru69; January 10th, 2019 at 03:26 PM.
    jmk likes this.

  2. #12
    Forum Addict tzframpton's Avatar
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    2018 UI is horrible, I agree. Like already mentioned, every icon looks too much like the next one. The subtle changes in how the sidebars work can be pretty disastrous too.

    I don't mind UI and interface changes and I always give myself time to adjust but I can't get into this version at all. I also found a bug in 2018.3 so we had to uninstall and go back to the first release of 2018. Basically, when you minimize and restore, the entire program increases the Window slightly. Do it fast - minimize and restore - in sequence a few times and you'll see it grow. It eventually grows larger than your monitor, forcing you to resize the window every time. Tech Support said go to a previous install until they figure it out.

    And who says it's $300? Man I wish... it's like $500 with subscription now and that's for Standard. Still better than anything else but goodness....

    -TZ

  3. #13
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    I thought it was just me having issues. Good to hear I'm not alone! Is anyone else having issues with new/revised markups not saving?

  4. #14
    Junior Member cwasher's Avatar
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    Wow didn't realize all of this with newer versions of Bluebeam... I guess I am glad we are still rocking 2016.1 then!!! However I do miss the BB plugin in for Revit 2018, 2019,...

  5. #15
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    Quote Originally Posted by chompi0n View Post
    Bwahahaha! Love me an honest review!!!
    I just discovered this forum and thread (typed 'Bluebeam Revu Sucks') and this is the review I left 20 minutes ago...


    First let me say that the PROMISE of this program IS awesome, but for now it's really just that, a promise.

    I am a professional estimator that opted to switch to Bluebeam because the ERP software we chose for the company was not compatible with the software I was using a few months ago. I began using this software with great expectations, it looked TERRIFIC! ALL THOSE FEATURES!! Well, little did I know how poor the back-end was constructed. It seems Bluebeam has become FAR too large to actually give a $&*@ about their small percentage of clients that are power users. They have also fallen prey to what I call 'Microsoft Syndrome' where you release new versions with more and more 'features', but the one feature that's most important (you know, like stability? Functionality?) are left behind since "..hey, really what percentage of our users use THAT much, right?" has become the watch-word for software developers the industry over.

    Let me expound further;

    The last version of 2018 Extreme had an issue with the 'last view' function. Literally the 'go back' button would bring you to random drawings after about an hour or so in a drawing. You would need to restart to fix it...for a time. It also could not save and retrieve the order of the columns. Kind of, but not really. It misses (seemingly randomly) every so often and mixes them up.

    The new version crashes after 15-20 'actions' in the Markups list. I use the markup list to add short comments, change descriptions, etc. Sometimes its a lot of cut and paste, paste, paste to multiple lines. After 20 or so 'actions' the program 'not in the markups list' crashes (if you click on any other part like the drawing or menu bar) and cannot be recovered short of shutting down with the task manager. This started immediately after loading the newest update to Revue.

    Tech help is mostly useless. They have NO escalation process. You get who you get, and if they cannot answer you (usually by rummaging through their poorly indexed help files) then you're SOL. It took a whole lot of 'I'm REALLY unhappy with this!" from me to get ANYWHERE near an actual answer on the most difficult stuff (I never really did, they just kept asking me for videos of the condition, with zero feedback or replies on exactly WHAT was going on) that I only got a tepid 'explainer' in my email a day or two later, which was usually; A) Wrong B) Answered a question that I did not ask C) Asked for more videos D) Blamed my system*

    *Note: My system is a new P71 workstation that is as clean any computer, ever. I actually go through my task manager once a week to shut down apps that were able to get through my settings (some do) and our IT person is a Microsoft Fellow. My computer is fine

    The BOTTOM LINE:
    NOT READY FOR PRIME TIME

    I'm sure if you are a 'light' user, it's fine. For anyone looking to use this program as a main component of your estimating department-move on to something else for now or be prepared to become a beta-tester for Bluebeam.
    I do so love the PROMISE of this program, though....
    iru69 likes this.

  6. #16
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    Quote Originally Posted by cellophane View Post
    They also have a fairly extensive beta program.
    Yes they do, it's called a customer base....
    iru69 and CapnMac like this.

  7. #17
    Forum Addict elton williams's Avatar
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    Quote Originally Posted by Jeffrey_A_Eckes View Post
    I just discovered this forum and thread (typed 'Bluebeam Revu Sucks') and this is the review I left 20 minutes ago...


    First let me say that the PROMISE of this program IS awesome, but for now it's really just that, a promise.

    I am a professional estimator that opted to switch to Bluebeam because the ERP software we chose for the company was not compatible with the software I was using a few months ago. I began using this software with great expectations, it looked TERRIFIC! ALL THOSE FEATURES!! Well, little did I know how poor the back-end was constructed. It seems Bluebeam has become FAR too large to actually give a $&*@ about their small percentage of clients that are power users. They have also fallen prey to what I call 'Microsoft Syndrome' where you release new versions with more and more 'features', but the one feature that's most important (you know, like stability? Functionality?) are left behind since "..hey, really what percentage of our users use THAT much, right?" has become the watch-word for software developers the industry over.

    Let me expound further;

    The last version of 2018 Extreme had an issue with the 'last view' function. Literally the 'go back' button would bring you to random drawings after about an hour or so in a drawing. You would need to restart to fix it...for a time. It also could not save and retrieve the order of the columns. Kind of, but not really. It misses (seemingly randomly) every so often and mixes them up.

    The new version crashes after 15-20 'actions' in the Markups list. I use the markup list to add short comments, change descriptions, etc. Sometimes its a lot of cut and paste, paste, paste to multiple lines. After 20 or so 'actions' the program 'not in the markups list' crashes (if you click on any other part like the drawing or menu bar) and cannot be recovered short of shutting down with the task manager. This started immediately after loading the newest update to Revue.

    Tech help is mostly useless. They have NO escalation process. You get who you get, and if they cannot answer you (usually by rummaging through their poorly indexed help files) then you're SOL. It took a whole lot of 'I'm REALLY unhappy with this!" from me to get ANYWHERE near an actual answer on the most difficult stuff (I never really did, they just kept asking me for videos of the condition, with zero feedback or replies on exactly WHAT was going on) that I only got a tepid 'explainer' in my email a day or two later, which was usually; A) Wrong B) Answered a question that I did not ask C) Asked for more videos D) Blamed my system*

    *Note: My system is a new P71 workstation that is as clean any computer, ever. I actually go through my task manager once a week to shut down apps that were able to get through my settings (some do) and our IT person is a Microsoft Fellow. My computer is fine

    The BOTTOM LINE:
    NOT READY FOR PRIME TIME

    I'm sure if you are a 'light' user, it's fine. For anyone looking to use this program as a main component of your estimating department-move on to something else for now or be prepared to become a beta-tester for Bluebeam.
    I do so love the PROMISE of this program, though....
    Are you sure you're not also describing autodesk here?
    Dave Jones and CapnMac like this.

  8. #18
    Member aperte's Avatar
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    We are using BB Revu Extreme, 2017 and 2018 (in testing offices).
    Main issues:
    BB2017/early 2018 - Studio sessions were locking up and causing lost work. Off-site punch lists were also locking up and losing irreplaceable data. For a while returning to BB2017 seemed to help, but that calm didn't last long.

    2018.4 is in testing mode. Users are reporting that the graphics are not stable, that as they move from tab to tab, the sheet just 'disappears' and nothing will regenerate it. They end up in Task Manager, ending the task and starting it up again. User reports, as you all know, are spotty at best, so we can't tell if someone is overloading how many PDFs they are viewing/marking up simultaneously, and that better viewport management would resolve, or if it's really that unstable. Not deliberately repeatable, but does seem to happen to a number of people.

    I'm hoping someone has unlocked the key to making it graphically stable - shut off internet browser capability, set an automatic font swap, or something like that.
    Anyone...?
    gabster214 and iru69 like this.

  9. #19
    Forum Co-Founder Twiceroadsfool's Avatar
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    I saw the Studio Sessions locking up in 2017 ALL THE TIME. I havent seen those much in 2018, but occasionally. I have seen 2018 start "flash regenerating" where the cursor is going bonkers and i cant stop it, except for killing Revu in the Task Manager. But i havent seen the entire screen go white. And ive got (no joke) 20-30 Giant gross PDF's opened at a time.

    That PARTICULAR behavior would make me want to look at GPU drivers, after documenting and archiving the old ones.

    But there are days where i think emailing the PDF's to a stone carver, waiting for them to get carved, then walking there uphill on broken glass to carry the carvings home on my back, would be more productive than using this Chevette to look at drawings.
    aperte and iru69 like this.

  10. #20
    Forum Co-Founder Twiceroadsfool's Avatar
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    Oh, i also get this GEM, every time i try to open a PDF, unless i keep the Revu session opened all day. This is CHOICE.

    https://www.youtube.com/watch?v=Mdmf...ature=youtu.be

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