What's the deal with Autodesk support lately?
Most of the Support Tickets I've filed lately are being answered by someone in the "Expert Elite" program.
Has Autodesk turned their Support into Uber?
Seems like their first point of contact is someone from the Elite program - so basically a formalized version of RFO.
Only if they can't handle the problem does it get bumped to an actual Autodesk employee.
So, what are our Subscription dollars for? Are the "Elites" volunteers?