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Thread: Autodesk Support & "Elite Expert"

  1. #1
    Moderator DaveP's Avatar
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    Autodesk Support & "Elite Expert"

    What's the deal with Autodesk support lately?
    Most of the Support Tickets I've filed lately are being answered by someone in the "Expert Elite" program.
    Has Autodesk turned their Support into Uber?
    Seems like their first point of contact is someone from the Elite program - so basically a formalized version of RFO.
    Only if they can't handle the problem does it get bumped to an actual Autodesk employee.
    So, what are our Subscription dollars for? Are the "Elites" volunteers?

  2. #2
    The Moderator with No Imagination MPwuzhere's Avatar
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    The secret society of the Autodesk Elite. I have seen some of their answers to questions on the Autodesk Forums and it makes me wonder how they are considered "Elite". I applied last year and didn't even get a response...and I only applied as they got special seating at AU. Mentors got herded along with everyone else.

    Think of this way, Alf might be helping you...

  3. #3
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    "I am NOT a Revit tutor!"
    Dave Jones's Avatar
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    Quote Originally Posted by MPwuzhere View Post
    Think of this way, Alf might be helping you...
    well, at least he's helping you for free...oh wait, Subscription dollars, I forgot

  4. #4
    The Moderator with No Imagination MPwuzhere's Avatar
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    They aren't paid... Here is what they get:


    Reputation
    • Community badge
    • Expert Elite Recognition Certificate
    • Program welcome gift
    • Video interview opportunities
    • Social recognition (Twitter and AutodeskHelp blog)
    • Discussion forum privileges e.g. mark or unmark accepted solutions


    Access
    • Private Expert Elite community
    • Escalate community forum posts to Autodesk Technical Support (for most products)
    • Access to Autodesk speaker series
    • Expert Elite member monthly meetings
    • Interactions with Autodesk Product Designers or Managers
    • Access to Autodesk software products*

  5. #5
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    "I am NOT a Revit tutor!"
    Dave Jones's Avatar
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    must be nice to have the time to do all of that for free...Community badge? WTF??
    Last edited by Dave Jones; April 20th, 2017 at 11:58 PM.

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