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    Spinning Cursor

    Hi all,
    My teams are having a huge issue and I was hoping someone here could help.

    Set up:
    We are loacated on the west coast with a project team and a project server. The project central files are stored on here.
    We use network licenses and the license server is based on the east coast in Head Office.
    The project Steven does get backed up to HO, butnotduring the day.

    For some reason, when working on their local files, the model will freeze and lag after each command, for example, pick a wall, spinning cursor for 10 seconds. Try to pan, spinning cursor, zoom, spinning cursor etc. this normally happens around 2.00 pm each day, but sometimes it's all day.

    It's not any single task which creates this but it is continuous and affects all users across all models.
    All Revit installs are using the same update and all of the PC's are high end HP workstations with more than enough CPU and RAM power.

    Its becoming so bad that they can't actually do anything and simply have to close the files down, this helps for a short time, but then the spinning continues.

    Has anyone else come across this and do you have a solution? I have my IT department looking into it but no luck as yet.
    Andrew Harp
    BIM Manager GHD
    If you are not willing to learn, no one can help you.
    If you are determined to learn, no one can stop you.

    #2
    Hi, i don't know all your set up, but i know that the update frequency of the worksharing had a impact on a project i worked on. Furthermore, do you clean your cache folder sometimes?

    Sent from my SM-N910W8 using Tapatalk

    Comment


      #3
      You mean like this: https://www.revitforum.org/architect...w-minutes.html which then turned into this: https://forums.autodesk.com/t5/revit...s/td-p/6069574 then this was Autodesk's answer : https://knowledge.autodesk.com/suppo...-from-VPN.html
      Michael "MP" Patrick (Deceased - R.I.P)

      Comment


        #4
        Revit version

        Well, as mentionned by Autodesk, it's a 2016 version problem, not 2017... or 2018.
        But i think that Drew doesn't give us much information for trying to understand the problem.

        You know, it may only be some scheduled tasks done by the "Task Scheduler" on the server....
        Originally posted by MPwuzhere View Post

        Comment


          #5
          I would check whether Anti-virus is running a scan at the server level. Or a back up is happening consuming your server RAM. I agree with Boucher57

          Comment


            #6
            Originally posted by Drew View Post
            Hi all,
            My teams are having a huge issue and I was hoping someone here could help...
            Have you looked at RAM usage during the behavior? My first thought is not enough RAM and the machine is thrashing the page file. The time of day thing could suggest something else, or it could suggest some scheduled task (like crappy Anti-virus, which lots of IT departments foist off on staff as cheap CYA) that uses a lot of RAM. Not a certain thing, but easy to check during the behavior.

            Gordon
            Pragmatic Praxis

            Comment


              #7
              Is this happening to all the projects? Or, a specific version? If it's a particular project team, who are the new users? This symptom will happen if someone is on wireless.

              If this is happening to all projects, did IT change the file server? Could be an SMB issue, whereas all the servers are not using the same SMB.

              Make sure no one is connecting to the project files via VPN. Similar to wireless, this can drag a team down. Revit requires a 10 ms latency between all of the users. Wireless, VPN and file accelerators can increase the file latency reducing effective Worksharing.
              Last edited by Markus; August 9, 2017, 06:57 PM.

              Comment


                #8
                Originally posted by Markus View Post
                Is this happening to all the projects? Or, a specific version? If it's a particular project team, who are the new users? This symptom will happen if someone is on wireless.

                If this is happening to all projects, did IT change the file server? Could be an SMB issue, whereas all the servers are not using the same SMB.

                Make sure no one is connecting to the project files via VPN. Similar to wireless, this can drag a team down. Revit requires a 10 ms latency between all of the users. Wireless, VPN and file accelerators can increase the file latency reducing effective Worksharing.
                I didn't know that, BIG thanks for the info!

                Sent from my SM-N910W8 using Tapatalk
                Last edited by boucher57; August 10, 2017, 04:13 AM.

                Comment


                  #9
                  Originally posted by stevenpapke View Post
                  I would check whether Anti-virus is running a scan at the server level. Or a back up is happening consuming your server RAM. I agree with Boucher57
                  Yeah, that was my thought as well. The IT guys say no an di don't know nay differently so I can only take them at their word.
                  Thanks though.
                  Andrew Harp
                  BIM Manager GHD
                  If you are not willing to learn, no one can help you.
                  If you are determined to learn, no one can stop you.

                  Comment


                    #10
                    Originally posted by Markus View Post
                    Is this happening to all the projects? Or, a specific version? If it's a particular project team, who are the new users? This symptom will happen if someone is on wireless.

                    If this is happening to all projects, did IT change the file server? Could be an SMB issue, whereas all the servers are not using the same SMB.

                    Make sure no one is connecting to the project files via VPN. Similar to wireless, this can drag a team down. Revit requires a 10 ms latency between all of the users. Wireless, VPN and file accelerators can increase the file latency reducing effective Worksharing.
                    Hi Markus,
                    All projects across multiple sites (all working off individual local servers) unfortunately.
                    No IT changes that we are aware of.
                    No team members working via VPN or WiFi. Great information to have though, thanks.
                    Andrew Harp
                    BIM Manager GHD
                    If you are not willing to learn, no one can help you.
                    If you are determined to learn, no one can stop you.

                    Comment

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