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2 identical workstation builds, one has problems while the other does not

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    2 identical workstation builds, one has problems while the other does not

    In November 2015 I built 2 identical workstations at my office, one for myself and one for a co-worker. i7-4790K 4.0 GHz, 32GB RAM, SSD, GTX960 4GB gfx, etc.

    Over the subsequent months, my workstation has had almost no problems at all. Revit runs awesome, everything is fast, renders fast, etc. I think I've had maybe ONE BSOD since I built the machine?

    My co-workers machine, however, has had various issues. He's had various problems with the machine not booting properly, or hanging on boot, programs unresponsive, or his Wacom 27" display being unresponsive. That's the only real difference between his setup and mine, he has the 27" Wacom touch display, plus a 24" Dell Ultrasharp. I have just two 24" Dell Ultrasharps.

    One thing I notice is that he tends to leave programs open all the time. He leaves his Revit open, Outlook, PDF files, Illustrator, browser (sometimes IE and Firefox both) etc. etc. open, even when leaving for the day. I personally hate leaving stuff open, and always close out and log off my machine before leaving, I guess because I've had too many issues with memory leaks and other things over the years.

    Both of our machines (and all in the office) run the same managed and monitored AV software, so I would not expect his machine to have picked up anything bad from the internet.

    Any thoughts on why one machine would have so many more issues than another identical machine?

    #2
    Hello,

    I would try to benchmark both systems and monitor temperature and watch for crashes during the benchmarks. Things like BSOD and crashes can likely be traced to overheating on the CPU (like the CPU cooler has a mount issue or fan dead) to bad motherboard or RAM. I have seen power supplies cause very weird intermittent issues too (one took months to trace because it would crash like twice a month).

    So for starters I recommend getting HWmonitor, CPUz, Asus Realbench, Intel Diagnotics tool (from Intel's site just google it). There are other tools I can recommend but that should help isolate some issues.

    Run HWmonitor to record temps and clock speeds then open Asus realbench. Run the benchmark on both systems and watch for any large performance differences. Keep an eye on temps for the CPU primarily but GPU as well. If all looks good then in realbench run the stress test portion. Select the max amount of ram you have (32GB) and run it for 1hr. It will put a load on the CPU and GPU.

    If that does not cause a crash or point you in the right direction let me know here. I will try to keep an eye on this post.

    -Anthony
    Remis Computer Solutions
    Las Vegas, NV
    www.remiscs.com

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      #3
      Clear out the User's %temp% folder, and check the Windows Event log. Could be Windows updates.

      Comment


        #4
        Originally posted by PatrickGSR94 View Post
        One thing I notice is that he tends to leave programs open all the time. He leaves his Revit open, Outlook, PDF files, Illustrator, browser (sometimes IE and Firefox both) etc. etc. open, even when leaving for the day. I personally hate leaving stuff open, and always close out and log off my machine before leaving, I guess because I've had too many issues with memory leaks and other things over the years.
        I have nothing constructive to offer regarding your issue but read the above and thought to myself "that sounds like me" The only time my computer ever gets shut down is when I'm installing a program or when Win10 does an update in off hours. I leave all of my programs open all day and all night and the only time I have to restart them is after Win10 does it's updating and that's only every month or so. I currently have two Revit sessions (R2015 and R2017), Outlook, Word, Excel, Firefox, Bluebeam, File Explorer, and the Sharefile desktop widget open. I've been doing this for years and I don't believe that I've ever had any issues doing so. I do save everything before I bail out of here at night so I don't lose anything if Win10 shuts down programs. I just fire them up again the next morning and start again...To each their own I guess
        I'm retired, if you don't like it, go around!

        Comment


          #5
          "To each their own" only applies because you are a small business with a (justifiably) small office infrastructure.

          There are a number of downsides to staying logged in, and also for leaving programs and (even worse) files opened at night.

          Some backup programs can't run on files that are opened.

          Programs that are opened can't be updated by IT in some cases.

          Machines logged in don't get updates to group policy or anything that is told to run at user login by administrators.

          Programs don't always "release" permissions on files they "have touched" which complicates another of other issues.

          Just some things to keep in mind. I log out and restart my machines every night. I recommend staff in offices ALWAYS log out at the end of the day.

          Back to the OP, it's been two years since the machines were built. They have two years of history that aren't the same. Reimage the damn machine, if standard troubleshooting doesn't point to a hardware problem.

          Sent from my Phablet. Please excuse typos... and bad ideas.

          Aaron Maller
          Director
          Parallax Team, Inc.
          Aaron "selfish AND petulant" Maller |P A R A L L A X T E A M | Practice Technology Implementation
          @Web | @Twitter | @LinkedIn | @Email

          Comment


            #6
            Originally posted by Twiceroadsfool View Post
            "To each their own" only applies because you are a small business with a (justifiably) small office infrastructure.
            "small" infrastructure is the understatement of the day. I figured that I'd get slapped for posting that but I don't care...I like the pain
            I'm retired, if you don't like it, go around!

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              #7
              Not slapping you, at all! For small businesses the rules are somewhat... Malleable.

              Just wanted those things written for readers.

              Sent from my Phablet. Please excuse typos... and bad ideas.

              Aaron Maller
              Director
              Parallax Team, Inc.
              Aaron "selfish AND petulant" Maller |P A R A L L A X T E A M | Practice Technology Implementation
              @Web | @Twitter | @LinkedIn | @Email

              Comment


                #8
                Sounds to me like the SSD might be the culprit. What you describe sounds very much like my previous experience with failing hdd's/ssd's, as SSD's have a more limited lifespan compared to hdd's, and if his PC is always on it might have seen some extra wear and tear. Try running CrystalDiskInfo too check on the SMART health of the drive, other than that I would suggest a system reinstall.

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                  #9
                  All of our machines in the office stay on, it's just that he stays logged in and leaves programs (and files) open all the time, while I always close out and log off, but still leave the machine on, mainly so that I can access my machine remotely from home. Both of our machines have the same Crucial 512 GB SSD.

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