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    Computer Reboot Without Warning

    Curious if anyone else out there has been having unexplained reboots of your computer.
    Over the last 8 weeks, only in the morning, at least 9 times my monitors go black without warning, and my computer reboots. Our IT is stumped, as they thought it may be Revit related, however, this morning I did not have revit open yet when it happened.

    They cannot find a smoking gun error in the event logs either.
    Anyone?
    Bettisworth North

    #2
    Originally posted by Charles Karl View Post
    Curious if anyone else out there has been having unexplained reboots of your computer.
    Over the last 8 weeks, only in the morning, at least 9 times my monitors go black without warning, and my computer reboots. Our IT is stumped, as they thought it may be Revit related, however, this morning I did not have revit open yet when it happened.

    They cannot find a smoking gun error in the event logs either.
    Anyone?
    Win10 by chance?
    I'm retired, if you don't like it, go around!

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      #3
      No, but maybe the windows 7 updates are the issue? Could a custom background be a potential problem?

      To clarify, that would be desktop background
      Last edited by Charles Karl; June 12, 2017, 05:04 PM.
      Bettisworth North

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        #4
        Originally posted by Charles Karl View Post
        No, but maybe the windows 7 updates are the issue? Could a custom background be a potential problem?
        I used Revit for years on Win7 and never experienced an unannounced reboot. I have on Win10 which I switched to about a month ago. Learned about setting the times that Win10 could do what it wanted and when it couldn't. What kind of "custom background", color? Or something else??
        I'm retired, if you don't like it, go around!

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          #5
          Originally posted by Dave Jones View Post
          I used Revit for years on Win7 and never experienced an unannounced reboot. I have on Win10 which I switched to about a month ago. Learned about setting the times that Win10 could do what it wanted and when it couldn't. What kind of "custom background", color? Or something else??
          yes, color. In the past I had to remove a custom background because of an issue with acad but it never crashed my computer.
          Bettisworth North

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            #6
            Do you have automated forced updates, especially regarding Revit plugins? You can check the Windows event log error code 1074. That could show which program is restarting the computer.

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              #7
              Originally posted by Markus View Post
              Do you have automated forced updates, especially regarding Revit plugins? You can check the Windows event log error code 1074. That could show which program is restarting the computer.
              Yes, we have automated forced updates, and my computer is the test computer before they are pushed to others. No other computer is having issues in our firm and the normal reboot includes a warning dialogue box with options to postpone. This one is different in that the monitors just go black without warning and then reboots. What is consistent though, is that it happens within the first 10 minutes of startup and not necessarily on Monday (updates are pushed over the weekend). I passed on your recommendation to our IT, not sure if they looked into that error code. I'll keep you posted.
              Bettisworth North

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                #8
                I had two users having a similar issue - 1 or two reboots, usually early in the day, no warning. Both are on Windows 10, one on a fairly old desktop, one had just switched to a newer and fully updated laptop. Our updates aren't managed. The only difference I could find between the laptops settings and my own were in the task scheduler - Update Orchestrator (as found here: https://www.extremetech.com/computin...ooting-updates) and so I changed them to match - seems to have worked, though it may have other repercussions.
                Julie Kidder
                Architect + BIM Director
                Hartman + Majewski Design Group

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                  #9
                  Happened to my machine a while ago, ended up being a bad power supply.
                  Rob Pivovarnick, AIA
                  Senior Project Architect
                  Michael Graves Architecture and Design
                  LinkedIn Profile | @ Twitter

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                    #10
                    The windows 10 related forced updates DO give you a warning and ask you to schedule a time. Ive definitely come in, in the morning, and seen that the computer had restarted. As Murphys law would have it, its always on a night where i was an a****le and left stuff opened so i could work on it in the morning, lol.

                    Ill second what Pivo said, as i have seen a bad power supply or an overworked machine just hard restart itself. Never seen any of my win 10 machines do it without at least a dialogue or a warning, though. And all of my machines are W10.
                    Aaron "selfish AND petulant" Maller |P A R A L L A X T E A M | Practice Technology Implementation
                    @Web | @Twitter | @LinkedIn | @Email

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