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2012 Flash tool tip videos not working

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    #1

    2012 Flash tool tip videos not working

    When you hover the mouse over a tool in 2012 the tool tip appears and in the bottom right it says "Video is loading..." and then expands out and says "To view the video get flash."

    In 2011 on the same computer it works as expected and the video appears after a moment in the tool tip window. So flash IS installed and working properly.

    In C:\Program Files\Autodesk\Revit Architecture 2012\Program\videos there are a bunch of .swf files that all start with GUID-.... with a long string name. They seem to be the tool tip videos.

    Are the videos working for anyone else? I only noticed it because I was joining roofs yesterday and waited for the video so I could remember what edge to pick first. I don't join roofs very often.

    Solved! Revit relies on Internet Explorer Active X Flash plug-in for showing the Tool Tip videos.
    Last edited by Mike Ferrell; April 26, 2011, 07:33 PM.
    Tags: None
    #2
    Theyre working fine here.... Do you have the latest version of flash?
    Aaron "selfish AND petulant" Maller |P A R A L L A X T E A M | Practice Technology Implementation
    @Web | @Twitter | @LinkedIn | @Email

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      #3
      Yup, went directly to Adobe and installed the latest version. Not having any other flash issues. The tool tips work fine in 2011.

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        #4
        Originally posted by Mike Ferrell View Post
        When you hover the mouse over a tool in 2012 the tool tip appears and in the bottom right it says "Video is loading..." and then expands out and says "To view the video get flash."

        In 2011 on the same computer it works as expected and the video appears after a moment in the tool tip window. So flash IS installed and working properly.

        In C:\Program Files\Autodesk\Revit Architecture 2012\Program\videos there are a bunch of .swf files that all start with GUID-.... with a long string name. They seem to be the tool tip videos.

        Are the videos working for anyone else? I only noticed it because I was joining roofs yesterday and waited for the video so I could remember what edge to pick first. I don't join roofs very often.
        The videos we used in 2011 were not SWF because the player we used did not support them. We changed player technology in 2012 and have made the tooltips SWF. They do leverage an installation of Flash Player on your PC in order to play. So that would explain why 2011 tooltips play and the 2012 version don't they are using different technology and different file types for the videos. 2011 is NOT using Flash player.

        I think somehow the installation of the Flash player on your PC might be the root of the problem. I would try re-installling Flash on your PC and see if that get the toolclips running.
        Jeff Hanson
        Sr. Subject Matter Expert
        Autodesk, Revit - User Experience

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          #5
          Jeff, Thanks for explaining the difference between 2011 and 2012. I uninstalled Adobe Flash and went to http://get.adobe.com/flashplayer downloaded the latest version and installed that. Rebooted and still no dice.

          Over the weekend I reformatted and did fresh installs on 2 machines of Win7 x64 and installed fresh copies of everything from the ground up. I've been doing that before installing the latest release of Revit each year. So I had a nice clean machine to install 2012 on. Installed both the same way. One works and this one doesn't. I didn't see any weirdness in the Revit install, and flash seemed to be working fine as I had no issues with any other programs or websites. I might try reinstalling Revit or I might just leave it as the aren't that important. Just something little I noticed.

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            #6
            The one works and one doesn't thing is weird, but I can believe it. I have a computer at home like this with Flash. I have it installed and go to the Adobe Website and it acts like everythign is fine and gives me the little preview thing telling me I have the latest version of fFlash installed. Then i go to a web site that needs Flash and I don't get anything? I have treid all kinds of things to get it working and just gave up. flash seems to be a bit picky sometimes for some reason.
            Jeff Hanson
            Sr. Subject Matter Expert
            Autodesk, Revit - User Experience

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              #7
              Any particular reason this MUST be flash based? As much press as the whole "Steve hates flash out of ego" dreck has gotten, the reality is that Flash on ANY mobile device is a real problem, and even on desktops it is a bit of a support nightmare for IT folks. Keeping everyone in "the current version" is a lot of work, impacts on laptop battery life are real, even in Windows, etc.
              And honestly I can imagine a very real use case for these videos... Architect, on the train into work, with an iPad.
              Just seems like Autodesk would be doing themselves and their users a big favor if they went to either HTML streaming, or dual delivery. Many of the third party hosts for video already support both approaches, along with Hulu, YouTube, Vimeo, etc. And the main issue with dual delivery is converting all the old content. Well, there isn't old content here. Autodesk could simply make all the new videos as H.264, then automate wrapping them in Flash as well. It would be MUCH easier to start that way now than change later.

              Gordon
              Pragmatic Praxis

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                #8
                Originally posted by Gordon Price View Post
                Any particular reason this MUST be flash based?
                There are multiple reasons why the player technology used inside our applications uses a Flash based player. Keep in mind we are talking specifically about the ToolClips that run inside the application when you hover over a tool, NOT our other videos. We have more control over this area and more options. The other videos are in an MP4 format which uses H.264.
                Jeff Hanson
                Sr. Subject Matter Expert
                Autodesk, Revit - User Experience

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                  #9
                  So we should be seeing more HD videos then?
                  -Alex Cunningham

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                    #10
                    Originally posted by Alex Cunningham View Post
                    So we should be seeing more HD videos then?
                    All of these are HD.

                    http://wikihelp.autodesk.com/Revit/enu/community/videos
                    Jeff Hanson
                    Sr. Subject Matter Expert
                    Autodesk, Revit - User Experience

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