Originally posted by Gordon Price
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Jeff, I don't think I did. Because I didn't think it was anything negative. I was under the impression that you where saying that Autodesk "as an entity" if you will was going to not allocate official resources in the short term, which I can understand. If no one attempts to add content early on it would be a problem, but if Autodesk as a bureaucracy tries to it would likely be only some of the information we need, and likely delayed too long to be useful. I think Scott's approach is ideal. It is someone "official", but also a small enough effort that results can happen quickly, and user driven which helps focus the effort. To some extent it also allows for an ad hoc wikihelp wishlist. If in fact Scott got no replies at all, it might even suggest that effort to add an official wikihelp wishlist might be misdirected.
If anything my post gave the wrong impression. My point is that if no one adds anything timely for a month, not "Autodesk", not "The Factory" by which I mean those Autodeskers that are here and elsewhere in quasi-official capacity, and not "Power Users", then it would be a problem. Sorry for the confusion. Actually, just reread our PM thread, and I see that I used the same phrase, but in my own head was using it differently. Doh!
Gordon
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This Wiki-Help idea makes me ask myself these questions:
Is Autodesk not hiring any more technical writers anymore?
From now on that the site has been launched, is completing the help an ongoing duty of Autodesk or a duty of the community?
What percentage of Wiki Help is or was done by Autodesk personnel and what percentage is expected to be done by the community?Freelance BIM Provider at Autodesk Services Marketplace | Linkedin
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Originally posted by Alfredo Medina View PostThis Wiki-Help idea makes me ask myself these questions:
Is Autodesk not hiring any more technical writers anymore?
From now on that the site has been launched, is completing the help an ongoing duty of Autodesk or a duty of the community?
What percentage of Wiki Help is or was done by Autodesk personnel and what percentage is expected to be done by the community?
Not sure there is a "duty" in any case. We, as Autodesker's, are trying to improve the Help internally, and there is an effort in place to do that. But we also know our Community is a very valuable resource, and know that many of you will contribute great things to the Wiki Help that may not otherwise have been considered.
As for percentages, I have no idea. I would say that the majority of what is on the Wiki now was done by Autodesk. Obviously, we would like to see you all contribute as well.
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Yes, but I see this as a continuation of the same trend of recent years, the ecological trend: "we don't print any more books because we want to use less paper", but in between, we hire fewer technical writers, we burn less disks, we write less on the help articles... and now it's like let's leave the community complete the help documents. Is it just a natural transition motivated by changes in the media and the technology, or is it really that the company keeps on cutting costs and giving less in the production of help documents?Freelance BIM Provider at Autodesk Services Marketplace | Linkedin
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Originally posted by Gordon Price View PostJeff, I don't think I did. Because I didn't think it was anything negative. I was under the impression that you where saying that Autodesk "as an entity" if you will was going to not allocate official resources in the short term, which I can understand. If no one attempts to add content early on it would be a problem, but if Autodesk as a bureaucracy tries to it would likely be only some of the information we need, and likely delayed too long to be useful. I think Scott's approach is ideal. It is someone "official", but also a small enough effort that results can happen quickly, and user driven which helps focus the effort. To some extent it also allows for an ad hoc wikihelp wishlist. If in fact Scott got no replies at all, it might even suggest that effort to add an official wikihelp wishlist might be misdirected.
If anything my post gave the wrong impression. My point is that if no one adds anything timely for a month, not "Autodesk", not "The Factory" by which I mean those Autodeskers that are here and elsewhere in quasi-official capacity, and not "Power Users", then it would be a problem. Sorry for the confusion. Actually, just reread our PM thread, and I see that I used the same phrase, but in my own head was using it differently. Doh!
Gordon
edit: The change has already been made to the Wiki explaining how you can "request" a topic for the Wiki.
http://wikihelp.autodesk.com/Revit/enu/Community
What Scott is doing is exactly what Autodesk "as an entity" is encouraging. We have asked our internal subject matter experts and extended teams to add their own information the the wiki platform UA has provided.Last edited by JeffH; April 14, 2011, 07:48 PM.Jeff Hanson
Sr. Subject Matter Expert
Autodesk, Revit - User Experience
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Originally posted by Alfredo Medina View PostYes, but I see this as a continuation of the same trend of recent years, the ecological trend: "we don't print any more books because we want to use less paper", but in between, we hire fewer technical writers, we burn less disks, we write less on the help articles... and now it's like let's leave the community complete the help documents. Is it just a natural transition motivated but changes in the media and the technology, or is it really that the company keeps on cutting costs and giving less in the production of help documents?
We (Autodesk) is not writing or publishing any less than before we have just made it easier for our users to enhance and expand on what we publish and fill in any percieved gaps with their own knowledge. That way the Revit community as a whole can grow and the UA material can be exactly what the community wants them to be.
In the wiki environment the role of the writer is somewhat changed and they become a "curator" of the knowledge contained in the Wiki. I hope you feel like you can share your knowledge on our wiki and help it grow.Jeff Hanson
Sr. Subject Matter Expert
Autodesk, Revit - User Experience
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Thanks for the explanation. Yes, I might be looking at it in the wrong way. It is some kind of enhanced forum, with moderator or curators, and contributions from anybody? Are you guys going to incorporate into the Wiki the solutions posted in the Autodesk forums?Freelance BIM Provider at Autodesk Services Marketplace | Linkedin
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Originally posted by Alfredo Medina View PostYes, I might be looking at it in the wrong way. It is some kind of enhanced forum, with moderator or curators, and contributions from anybody??
Originally posted by Alfredo Medina View PostAre you guys going to incorporate into the Wiki the solutions posted in the Autodesk forums?Jeff Hanson
Sr. Subject Matter Expert
Autodesk, Revit - User Experience
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So, im going to be the giant negative nancy in this thread. (Anyone surprised?)
But its a "searchable help database, that anyone can write to," and it happens to be active INSIDE the Revit Interface???
So this is going one of two ways:
1. I find a way to defeat it in the configuration settings.
2. Im having IT block that entire freakin website, even if it means blocking the Autodesk Domain, and having to file support requests from an isolated workstation.
Unless there is a SERIOUS, and i DO mean SERIOUS, QC System in place on these pages, then this is going to get even messier than Seek. Revit is NOT a "one way for all" program, and i- at least, if not others- do not have the luxury of having users "searching" and finding what any Joe wrote up there about how to Import CAD files, explode them, use drafting lines, hide modeled objects, and so on and so forth.
I hadnt seen the wiki before this post. But to be sure, ill be looking in to this further before anyone else in the office sees it, LOL.
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