Not in the way it works, the SalesForce setup is actually a little smoother than the old set up. But some of the things they have written in it are borderline offensive.
They ask you to pick severity, Level 1- critical, Level 2- Severe, Level 3- Low. Or something. They give you descriptions. Get this:
Its only CRITICAL if the software isnt even functioning and theres NO WORKAROUND. It says "Please note: if a workaround is available your issue will be downgraded to Level 2."
What the heck??? So i have a file where (for no reason) the Phase Filters will not work. And believe me, i know my way around Revit. Its a faulty file. Used the same template, graphical overrides, Phase filters, view settings, view filters, as EVERY OTHER FILE IN MY OFFICE.
So, since the workaround "select everything demolished in the view and right click > override" is available, that means this SR is less critical? THEN, when i submitted it, its severity went to a phantom setting "normal." AND I CANT CHANGE IT!
I am not happy. Feedback will be sent.
They ask you to pick severity, Level 1- critical, Level 2- Severe, Level 3- Low. Or something. They give you descriptions. Get this:
Its only CRITICAL if the software isnt even functioning and theres NO WORKAROUND. It says "Please note: if a workaround is available your issue will be downgraded to Level 2."
What the heck??? So i have a file where (for no reason) the Phase Filters will not work. And believe me, i know my way around Revit. Its a faulty file. Used the same template, graphical overrides, Phase filters, view settings, view filters, as EVERY OTHER FILE IN MY OFFICE.
So, since the workaround "select everything demolished in the view and right click > override" is available, that means this SR is less critical? THEN, when i submitted it, its severity went to a phantom setting "normal." AND I CANT CHANGE IT!
I am not happy. Feedback will be sent.
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