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Thread: ATI Video card not working well.

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    Member Wadeshuey's Avatar
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    ATI Video card not working well.

    I have a brand new ATI mobility Radeon HD 5870 video card in my new laptop that the driver is not working with 2012 very well. 2d performance falls off hard. It say that my diver is up to date. Has any one ran up on this problem with the ATI cards.

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    Administrator Gordon Price's Avatar
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    Wade,
    I moved your post here to the Hardware Forum in the hopes that you might get better info here.
    Also, I would suggest trying some older drivers as well. The newest isn't always the best. If there is a driver listed for that card and Revit 2012 of course use it, but if not your best bet is to try a few different drivers and see what works best. Or perhaps someone will have the same combination of card and OS and can make a specific recommendation on drivers.

    Gordon

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    Forum Co-Founder iru69's Avatar
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    Also Wade, it's REALLY helpful to include as much info about your system as possible... in your case, in particular, what OS are you using and what make and model is your laptop?

    Do the problems go away when you turn off HWA (Hardware Acceleration) in Revit?

  4. #4
    Member Wadeshuey's Avatar
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    OS Name Microsoft Windows 7 Home Premium
    Version 6.1.7600 Build 7600
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name WADEWSCS-PC
    System Manufacturer ASUSTeK Computer Inc.
    System Model G73Jh
    System Type x64-based PC
    Processor Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz, 1734 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. G73Jh.211, 7/27/2010
    SMBIOS Version 2.6
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume2
    Locale United States
    Hardware Abstraction Layer Version = "6.1.7600.16385"
    User Name WadeWSCS-PC\WSCS
    Time Zone Pacific Daylight Time
    Installed Physical Memory (RAM) 6.00 GB
    Total Physical Memory 5.93 GB
    Available Physical Memory 1.39 GB
    Total Virtual Memory 11.9 GB
    Available Virtual Memory 7.39 GB
    Page File Space 5.93 GB
    Page File C:\pagefile.sys

    Yes its gets better when I turn it off but I lose realistic and ambient shadows. In the option dialog box there is a new error I have never seen before. The error im getting in revit is as follows :
    The installed video card driver is older than those certified by Revit.
    Card: ATI Mobility Radeon HD 5870; current driver: 8.683.0.0
    Certified drivers: 8.683.1.2000
    You may continue to use Hardware Acceleration.
    If you experience graphics display issues, you should:
    - Turn off Hardware Acceleration; or
    - Install driver that is recommended for use with Revit

    What is funny is thing is that there is no 8.683.1.2000 on the AMD website. And the new Catalyst doesn’t work on my computer for whatever reason. I’m in a world of hurt. I see no reason why a 1gig video card can’t run realistic views and ambient shadows

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    Forum Co-Founder Twiceroadsfool's Avatar
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    I had very slow performance with my Mobility Raedon UNTIL i upgraded to the new Catalyst Control Center with the latest driver. Can you clarify *it doesnt work for some reason?* It was DOG SLOW until i upgraded everything and restarted the machine.

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    Forum Co-Founder iru69's Avatar
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    Along the same lines as Aaron's post, have you tried the "latest" driver directly from AMD? (e.g. Catalyst 11.3 / 8.831)

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    Member Wadeshuey's Avatar
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    Yeah when I downloaded and instaled the new Catalyst that was released on 3-29-2011(Catalyst Software Suite 1.1 MB 11.3 3/29/2011) it tells me that "The ATI Catalyst has stopped working" and I cant open it. So last night I played hell trying to get the old Catalyst back on line.

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    Administrator Gordon Price's Avatar
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    Back in the day when I learned to prefer nVidia, one reason was that the Catalyst drivers required a different upgrade process. I found the best answer to be doing an uninstall of the "old" driver, then reboot and let Windows install the generic driver, then reboot and install the new Catalyst driver. One last reboot and I was up and running with a totally clean install of the driver. As you can imagine, I hated this process when I was testing sometimes four or five driver versions looking for the one that really worked best. But it did work. Consistently. And when I didn't do that, I would get a similar "Driver not working" kind of error. It seemed like the old driver left some things after being installed that caused grief with the new driver, but uninstalling cleared out the old kruft.

    Caveat emptor: That was 6 years ago, with older ATI stuff, in Windows XP x32. But maybe worth trying.

    Gordon

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    Member Wadeshuey's Avatar
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    WOW!!! what a pain..... this is my first ATI card I am a huge nVida guy till now..... it was a good price and it came with the lap top.

    I think my mistake is not running thru the full process of Uninstall - Reboot - install - Reboot .... Not knowing, I was just installing over top of the other driver. ( hey Im use to nVida) Ill give that a try I hope this works.

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    Member Chadwick17's Avatar
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    I'm running almost the exact same laptop as you at home. I have that same warning error about my video card but I don't see any real performance hit - at least not anything different than the typical performance hit we are seeing on our desktops at work when switching to 2012.

    I've done a fair amount of research on that laptop and upgrading the ATI drivers are a bit fussy. I'm running the latest Catalyst driver and I haven't had better performance since I've had the laptop.

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