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Thread: License Server Failure

  1. #1
    Member jsnyder's Avatar
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    License Server Failure

    We had a strange problem. This morning when work started, no one could access our Autodesk licenses - last night everything was working fine.
    The license server was up, the license service was running. When we did a server status inquiry in LMTools, we got a "unsupported by licensed server" message. The googles helped us determine that our last resort - after rebooting the server, restarting the service, blah blah blah - was to go get a new license file from Autodesk. WTF? So we did that and now it works.
    In doing some forensics/searching through event logs on the server, we found that adskflex.exe had some kind of problem at 12:00:59 AM this morning. I can only assume this is the symptom of the root cause.
    In 25 years of dealing with FlexLM, I have never seen anything like this. I really want to know why this happened since it cost us about 2 hours of production time. I feel compelled to make certain that it never happens again. Has anyone had any similar experiences? I need a drink.

  2. #2
    Forum Co-Founder Twiceroadsfool's Avatar
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    Any chance the license file actually expired today?

  3. #3
    Member jsnyder's Avatar
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    I doubt it, although I don't know how to check that. Our subscription is current and renews in December each year. I was not aware that network license files expired. Do they?

  4. #4
    Forum Co-Founder Twiceroadsfool's Avatar
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    They can, yes. A lot of my clients have some that have expiration dates in them, lol.

  5. #5
    Member jsnyder's Avatar
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    Must be a new "feature" since I have never had to worry about it before. I suppose it makes sense that our license turned into a pumpkin at midnight. I will explore with our reseller. Thanks for the help.

    The Scoop:
    Last year we gave up our perpetual licenses and converted everything to AEC Collection subscriptions. The network licenses for these expire yearly on the renewal date with a 30 day grace period to allow you to get a new license file. This seems logical in retrospect, but it is an important change from 25 years of perpetual licensing activity that we were unaware of. For those of us on now on subscription, this will be an annual activity. I am somewhat confident that language outlining this change is present somewhere in our agreement with Autodesk, but it would have been nice to have it stuck in my face a bit more before we had to go through this. Hopefully someone can learn from our mistake.
    Last edited by jsnyder; January 11th, 2019 at 10:54 PM. Reason: Answer from reseller.

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