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Thread: An unrecoverable error has occurred

  1. #1
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    An unrecoverable error has occurred

    Computer specs:
    Windows 7 Home Premium
    Service Pack 1
    64-bit operating system
    Intel Core i7-2600 CPU @ 3.40 GHz
    12 GB RAM
    AMD Radeon HD 6450 video card

    When launching Revit LT 2013, the following error message appears after the splash screen:

    “An unrecoverable error has occurred. The program will now be terminated. All of your data has been recently saved, so there is no need to create recovery files.”

    After an extensive Google search, I’ve tried to fix the problem by:

    Repairing WSCommcntr2.exe process – Does not appear in Task Manager
    Moving/deleting corrupt WSCommCntrData.xml file – Did not work
    Moving/deleting corrupt UIState.dat file – File does not exist in Revit LT 2013
    Uninstalling/reinstalling the software – Did not work

    There are no service packs available for Revit LT.
    Below is the latest Journal file text.

    Can someone shed any light on this? I’m at a loss on how to proceed.
    Thank you for any assistance.
    0:< Initial VM: Avail 8388384 MB, Used 17 MB, Peak 39; RAM: Avail 9652 MB, Used 39 MB, Peak 39
    'C 11-Jun-2013 18:38:23.486; 0:< started recording journal file
    ' Build: 20120821_1330(x64)
    Dim Jrn
    Set Jrn = CrsJournalScript
    'C 11-Jun-2013 18:38:23.486; 0:< ->DesktopMFCApp::InitApplication
    ' 0:< DBG_WARN: API Context is inoperable. Revit will not run correctly.: line 325 of n:\build\2013_lt_x64_inst_20120821_1330\source\rev it\desktopmfc\mfc\DesktopCRS.cpp.
    'C 11-Jun-2013 18:38:23.501; 0:< <-DesktopMFCApp::InitApplication
    'C 11-Jun-2013 18:38:23.501; 0:< ->DesktopMFCApp::InitNativeInstance
    ' 0:< Options::loadOptions: m_strDataLibraryLocations=Imperial Library=C:\ProgramData\Autodesk\RLT 2013\Libraries\US Imperial\,Imperial Detail Library=C:\ProgramData\Autodesk\RLT 2013\Libraries\US Imperial\Detail Items (defaultLib==\Library)
    ' 0:< ::0:: Delta VM: Avail -47 -> 8388337 MB, Used +8 -> 26 MB; RAM: Avail -17 -> 9636 MB, Used +15 -> 54 MB, Peak +15 -> 54 MB
    'C 11-Jun-2013 18:38:23.579; 0:< License initialization complete
    ' 0:< ::0:: Delta VM: Avail -131 -> 8388207 MB, Used +20 -> 46 MB, Peak +11 -> 51 MB; RAM: Avail -17 -> 9619 MB, Used +55 -> 110 MB, Peak +55 -> 110 MB
    ' 0:< Initialize Trusted Utilities
    ' 0:< TU_MergeCentralVersion: (perm=x000a9e req=x000a8c)
    ' 0:< TU_OpenDocumentTask: (perm=x0001fe req=x0000bc)
    ' 0:< TU_FileOpenTask: (perm=x0001fe req=x0001fe)
    ' 0:< TU_LoadObjectSequenceTask: (perm=x00009e req=x000000)
    ' 0:< TU_SaveToStorage: (perm=x0001fe req=x0000bc)
    ' 0:< TU_OpenBackupToReloadLatest: (perm=x00009e req=x000088)
    ' 0:< ::0:: Delta VM: Avail -638 -> 8387570 MB, Used +68 -> 115 MB, Peak +63 -> 115 MB; RAM: Avail -39 -> 9581 MB, Used +73 -> 183 MB, Peak +73 -> 183 MB
    ' 0:< Can not create InfoCenter
    'Overflow or underflow in the arithmetic operation.
    ' 0:< Exception occurred
    'C 11-Jun-2013 18:38:24.500; 0:< ExceptionCode=0xc015000f ExceptionFlags=0x00000000 ExceptionAddress=000000007771FD5C
    ' 0:< System (MB) [Available / Total ] [Revit Memory Usage (MB) ]
    ' 0:< RAM Statistics: 9581 / 12270 183=InUse 184=Peak
    ' 0:< VM Statistics: 8387570 / 8388607 115=InUse 115=Peak
    ' 0:< DBG_INFO: AfxMessageBox is not converted to Task Dialog.: line 1174 of n:\build\2013_lt_x64_inst_20120821_1330\source\rev it\desktopmfc\mfc\DesktopCRS.cpp.
    ' 0:< MessageBox "An unrecoverable error has occurred. The program will now be terminated. All of your data has been recently saved, so there is no need to create recovery files."
    ' 0:< ::0:: Delta VM: Avail -56 -> 8387514 MB, Used +25 -> 140 MB, Peak +24 -> 140 MB; RAM: Avail -13 -> 9569 MB, Used +13 -> 197 MB, Peak +13 -> 197 MB
    'C 11-Jun-2013 18:38:26.935; 0:< program terminated
    ' 0:< ::0:: Delta VM: Avail +11 -> 8387526 MB, Used -2 -> 138 MB; RAM: Avail +2 -> 9571 MB, Used -4 -> 193 MB
    'C 11-Jun-2013 18:38:26.950; 0:< License cleanup complete: -1, 0, 0
    Last edited by spattn; June 13th, 2013 at 10:15 PM. Reason: fix text

  2. #2
    Forum Addict elton williams's Avatar
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    Have you tried submitting a support request?

  3. #3
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    The solution:
    After re-installing the video card graphics drivers, Revit LT 2013 still did not run.

    So, as a last result, I created a new user account on my computer and attempted to launch Revit LT. The software started, to my surprise. As all other software worked properly on the original user account, I didn’t think it was corrupted. But, the Revit LT profile was for some unknown reason.

  4. #4
    Forum Co-Founder Twiceroadsfool's Avatar
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    There is a folder called Autodesk, Inc in the User Profile. Between that and the cascade.dat file, we occasionally have to delete one of the two to make revit come back to life after it suffers that fate. Making a new profile will appear to work as well, as those files will get recreated. If it happens again, go looking for the cascade file, and rename it to something else. If that doesnt work, find the Autodesk, Inc folder and blow it away. See if that works.

    BTW, not sure either is supported fixes. But they work.
    cganiere likes this.

  5. #5
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    Where exactly is the Autodesk, Inc folder that you mention? Or how would I go about accessing the user profile? Someplace other than C:\Users, right?

  6. #6
    Forum Co-Founder Twiceroadsfool's Avatar
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    Thats where it is. Mine is C:\Users\aaronmaller\AppData\Local

  7. #7
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    hi

    i am having this problem with Revit 2017

    tried reinstalling, deleting AutoDesk Inc folder - nothing works at the moment.

    i installed on another PC, so i know its something to do with my PC.

  8. #8
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    cant even get into a trial, viewer mode crashes too

    'Autodesk Revit 2017 is in viewer mode."
    'Id : TaskDialog_License_Current_Status_Demo_Mode
    'CommonButtons : Close
    'DefaultButton : Close
    ' 0:< ::1:: Delta VM: Avail -2221 -> 8384660 MB, Used +58 -> 383 MB, Peak +59 -> 384 MB; RAM: Avail -96 -> 20103 MB, Used +69 -> 513 MB, Peak +70 -> 514 MB
    ' 0:< GUI Resource Usage GDI: Avail 9752, Used 248, User: Used 219
    ' 0:< Exception occurred
    'C 21-Apr-2016 15:09:23.383; 0:< ExceptionCode=0xc06d007f ExceptionFlags=0x00000000 ExceptionAddress=000007FEFD90965D
    ' 0:< System (MB) [Available / Total ] [Revit Memory Usage (MB) ]
    ' 0:< RAM Statistics: 20103 / 32705 513=InUse 514=Peak
    ' 0:< VM Statistics: 8384661 / 8388607 383=InUse 384=Peak
    ' 1:< ::1:: Delta VM: Avail +1 -> 8384661 MB, Used 383 MB; RAM: Avail +106 -> 20209 MB, Used 513 MB
    ' 1:< GUI Resource Usage GDI: Avail 9752, Used 248, User: Used 217
    ' 1:< Revit worker 1 closed cleanly
    ' 0:< [000022f4]QueueMinder stopped
    'C 21-Apr-2016 15:09:24.093; 1:< logging finished virtualization services
    'C 21-Apr-2016 15:09:24.093; 1:< logging finished worker services
    'C 21-Apr-2016 15:09:24.095; 1:< logging erased queues
    ' 0.710560 1:<<<Terminating Slave Processes
    ' 0:< Unconverted MessageBox "An unrecoverable error has occurred. The program will now be terminated. All of your data has been recently saved, so there is no need to create recovery files."
    'C 21-Apr-2016 15:09:24.962; 0:< program terminated

  9. #9
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    I´ve got the problem with Rvt 2017, the only file .dat i found is called removeAdAppMgr.dat
    yesterday was the first time i got the error, now i can´t open any file, neither a new one.
    the last line from the the journal file is:
    Exception occurred during Revit crash protection. UI might be locked. Unsaved document changes might be lost
    Ill try to rename and well see
    thank you for your comments

  10. #10
    Member Markus's Avatar
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    Have you done any Windows updates prior to the "unrecoverable error?" I would try re-installing.

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